HelperMate
简体中文

Support

Get in touch

bones7456+helpermate@gmail.com

Write in English, 简体中文, Bahasa Indonesia, or မြန်မာဘာသာ — whichever is easiest. We answer within two working days, Singapore time.

When something is broken, it helps enormously if you tell us:

Please do not send us your password or PIN. We will never ask for either.

Quick answers

I forgot my password (employer). Write to the address above from the email address on the account.

My helper forgot her PIN. You can reset it for her: iPhone app → Household → the helper → Reset PIN. That gives you a link to send her; she chooses a new PIN herself. The link expires.

My helper cannot find her login name. iPhone app → Household → the helper. It is shown under her name. It is also on her own Home screen inside her app.

The helper's app will not install. It is a web app, not an App Store download. She opens helper.luy.li/h/ in her phone's browser and adds it to her home screen. On iPhone that is the Share button → Add to Home Screen. On Android it is the ⋮ menu → Add to Home screen. On iPhone this step is required before notifications can work.

Notifications are not arriving. Check three things, in this order: notifications are switched on in the app (Household → Notifications, or Home → Account for the helper); the current time is outside your quiet hours; and, on iPhone, the helper's web app has been added to the home screen.

A link I pasted did not import. Many recipe sites block automated reading. Copy the recipe text and paste that instead, or take screenshots. That path is more reliable and we recommend it.

Delete your account

You can do this yourself, without contacting us.

iPhone app: Household → Account and data → Delete account Helper web app: Home → Account and data → Delete account

You will be asked to type DELETE. It cannot be undone. Exactly what gets removed is set out in section 9 of the Privacy Policy.

If you would like a copy of your data first, use Export my data on the same screen.

More